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Beam Living

Beam Living is a property management company dedicated to fostering vibrant communities across New York, from StuyTown and Peter Cooper Village to Kips Bay Court, Parker Towers, and 8 Spruce. Beyond providing great places to live, they prioritize creating environments where residents can truly thrive. To support this vision, Beam sought to improve their resident app experience. I had the opportunity to design a platform that empowers residents to connect with their community, participate in events, and personalize how they engage with their living spaces, all through a streamlined, intuitive experience.

Current App Audit

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Before beginning any design work, I conducted a thorough audit of the existing app experience to establish a clear baseline. This process was critical for uncovering pain points, identifying friction in the user journey, and highlighting features that weren’t meeting resident needs. I carefully reviewed the app’s navigation, interaction patterns, and visual design to see where users might feel confused, encounter unnecessary steps, or struggle to complete key tasks.

By taking the time to immerse myself in the current state, I not only built familiarity with the product but also developed a stronger understanding of its strengths and untapped potential. This analysis provided a foundation for improvement, helping me spot areas where small adjustments could make a big impact, as well as larger opportunities for redesign. The audit also served as a conversation starter with the client, allowing me to validate their concerns, align on priorities, and present a research-backed perspective on where the app experience could grow.

Brainstorming and Journey Mapping

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Next I focused on establishing a clear screen flow. I began by analyzing the project brief and identifying the client’s priorities to ensure all requirements were accounted for. To ground the work in best practices, I also researched and compared a variety of successful app experiences, identifying patterns and features that could inspire stronger outcomes. From there, I mapped out a proposed user flow that demonstrated how features and navigation would connect seamlessly. Starting with the main navigation, I then branched into secondary paths to capture the full range of possible user journeys. Alongside this, I created a list of key features to present in the pitch, balancing the client’s requests with my own recommendations informed by research and best practices to elevate the overall experience.

Wireframe to Designs

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Once the audit and user flows were complete, I moved into wireframing and high-fidelity mockups to bring the new experience to life. This stage was about more than just visual design, it was an opportunity to reimagine how residents interact with their community and daily living needs through the app.

I began by sketching low-fidelity wireframes to explore navigation structures and layout possibilities. Early concepts helped shape decisions around reorganizing the bottom navigation, ensuring that core actions were always accessible. One key addition was a Community section, designed to help residents engage with their neighborhood. This space allows users to browse and attend events in either a list view or calendar view, giving flexibility and interactivity. We also introduced resident forums, where neighbors can connect, share updates, and strengthen their sense of community.

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Beyond community features, I restructured existing flows to improve clarity and ease of use. The Help navigation was repositioned for better visibility and accessibility, ensuring support was always within reach. The entire app experience was visually redesigned to be more modern, intuitive, and efficient, focusing on speed, accessibility, and simplicity.

We also layered in new utilities that added real value for residents, such as a virtual doorman for seamless visitor management, and streamlined form fields for adding residents, guests, or pets. Special attention was given to the payment area, where residents can now easily view past payment records, schedule future payments, and manage their lease with confidence.

Throughout this process, I iterated on wireframes, incorporated client feedback, and refined full mockups to create an app that not only looks better but also meaningfully improves the resident experience.

Application and Leasing Form Flows

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In addition to redesigning the resident app experience, I also partnered with Beam Living on a project focused specifically on improving their application and leasing form flows. Unlike the community app, this initiative centered less on visual design and more on the strategy, journey, and accessibility of a complex multi-step process.

We began by analyzing the existing leasing application, identifying where users experienced friction and confusion. From there, we mapped out the full journey for three distinct user types, the main applicant, co-applicant, and guarantor, to ensure the experience supported each path with clarity. Navigation and flow were a top priority: every step needed to feel seamless, logical, and easy to follow, regardless of which role a user held in the process.

To bring this to life, I designed form fields, uploading fields, icons, and error states that balanced functionality with accessibility. Error handling was a particular focus, ensuring users received clear, helpful guidance when something went wrong, rather than dead-end frustrations. I also considered the mobile experience, designing for smaller screens and touch interactions to ensure applicants could complete forms confidently on any device.

This project gave me valuable experience in an area I hadn’t explored deeply before: designing for complex forms and transactional flows. The emphasis was less about UI polish and more about journey mapping, strategy, and user-centered flow design. It pushed me to think critically about accessibility, efficiency, and the details of form interactions, skills that now inform my broader approach to UX design.

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